Terms of service.

By accessing this website or by requesting, purchasing, or using any services provided by Besen, you agree to be bound by these Terms of Service, all applicable laws and regulations and accept responsibility for compliance with any applicable local laws.

If you do not agree with these terms, you must not use this website or request services.

By purchasing services, you confirm that you have read, understood and agree to be bound by these Terms.

All content, materials and resources on this website are protected by applicable copyright and trademark laws.

• Besen refers to the one-person studio trading under that name, operating from the United Kingdom.
• Client or you refers to the individual or company engaging Besen for services.
• Services covers custom project work and fixed-price services listed on the services page.
• Deliverables are the specific outputs of a project, including code, designs and documentation.

Payment structure

• Custom projects are quoted in writing. A 30 percent deposit is payable to reserve time and start work, with the balance due on delivery unless agreed otherwise.
• Fixed-price services are billed monthly in advance, on the same calendar day each month, or per audit for one-off work.
• Work will not begin until the required payment has been received.

Invoicing

• Invoices are due within 14 days of issue.
• Late invoices may accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• All prices are in pounds sterling. VAT is not currently charged.

Every project quote includes an agreed scope and a reasonable number of revision rounds. Work that falls outside the original scope - new features, redesigns, or changes of direction - will be quoted separately before it begins.

Revisions are intended to refine what was agreed, not to rework the brief. I will flag when a requested change crosses into new scope so we can agree how to handle it.

• On final payment, you own the source code, designs and other deliverables produced specifically for your project.
• Third-party libraries, frameworks, typefaces and open-source components remain under their respective licences.
• I retain the right to reference the work in my portfolio and case studies unless you ask me not to in writing.
• Until final payment is received, all deliverables remain my property.

To do my best work for you, I rely on a few things from your side:

• Prompt feedback and decisions when I ask for them.
• Access to the assets, accounts and information needed to build and ship the project: domains, design files, credentials and so on.
• Responsibility for the legality of the content you provide. You warrant that it does not infringe third-party rights.

Delays on your side may push back the delivery schedule and, for projects priced against a timeline, may trigger additional fees.

Information you share with me during a project - business plans, user data, internal documents - is treated as confidential. I will not disclose it to third parties without your written consent, except where required by law. This obligation survives the end of our engagement.

I warrant that I will perform the services with reasonable skill and care. I do not guarantee that software will be error-free, that a website will rank for specific search terms, or that any commercial outcome will be achieved.

Except as set out in these terms, all implied warranties are excluded to the fullest extent permitted by law.

• My total liability to you for any claim arising out of or in connection with the services is limited to the total fees paid by you for the specific engagement giving rise to the claim.
• I am not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunity.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

Either of us may terminate a project at any time by giving written notice.

• You are liable for work completed up to the date of termination. The deposit is non-refundable once work has started.
• Fixed-price services may be cancelled with 30 days’ written notice. Fees paid for the current billing period are not refunded beyond what is set out in the refund policy.
• I may suspend or terminate services if fees are materially overdue, or if you use the work for illegal purposes.

These terms are governed by the laws of England and Wales. Any disputes will be handled exclusively in the courts of England and Wales. Nothing in these terms affects any statutory rights you have as a consumer.

For any questions about these terms, reach me at me@besen.co.uk.